BigWin Terms and Conditions

BigWin (referred to herein as the "Platform", "we", or "BigWin") is an online gaming service provider licensed by Curacao eGaming. These Terms and Conditions constitute a legally binding agreement between BigWin and the user (referred to herein as "Member" or "you").

By accessing our services through the BigWin website, mobile app, or any other channel, you confirm your full agreement to these Terms and Conditions, our Privacy Policy, and our Responsible Gaming Policy. If you do not agree with any part of these terms, please refrain from using our services.

BigWin reserves the right to update these Terms and Conditions at any time. Continued use of the service after any changes have been made will be considered automatic acceptance of the revised terms.

• This is a translation of the original document, which was drafted in English. In the event of any conflict, the English version shall prevail.
• BigWin reserves the right to suspend or modify any service or feature at any time without prior notice.
• These Terms and Conditions are effective from the date of the last update.

To open an account with BigWin, you must be at least 18 years of age and online gaming must be legal in your country of residence. All information provided at the time of registration must be truthful, accurate, and complete.

Each person may register only one account. If multiple accounts are found linked to the same individual, home address, device, or payment method, BigWin reserves the right to close all such accounts and forfeit any associated bonuses.

• You must provide your correct full name, mobile number, and date of birth at the time of registration.
• Registering an account with false information may result in account closure at any time.
• To update your account details, please contact the support team.
• If you notice any unusual activity on your account, please notify BigWin immediately.

In accordance with international Anti-Money Laundering (AML) policy, BigWin reserves the right to verify the identity of its members (Know Your Customer / KYC). We may request KYC documentation for large withdrawal requests or in cases of suspicious activity.

The KYC process may typically require the following documents: National ID (NID), passport or driving license, and proof of payment method. Withdrawal requests may be delayed if KYC verification has not been completed.

• If KYC verification fails, the account may be temporarily suspended.
• BigWin reserves the right to verify the authenticity of any documents submitted.
• Submitting fraudulent documents will result in permanent account closure.

Deposits on BigWin can be made via bKash, Nagad, and Rocket. The minimum deposit amount is BDT 300, and the maximum limit is determined by your account tier and chosen payment method.

Deposits are generally credited to your account within 5 to 10 minutes. If a deposit has not arrived, please contact the support team with a screenshot of the payment.

• Minimum deposit: BDT 300
• There are no hidden charges on deposits.
• Your bank or mobile operator's own fees may apply.
• BigWin reserves the right to hold deposits if a transaction is suspected to be fraudulent.

Withdrawals from BigWin must be made using the same payment method used for the original deposit. The minimum withdrawal amount is BDT 500. VIP Members enjoy higher daily withdrawal limits and faster processing times.

Withdrawal requests are typically processed within 5 to 15 minutes. However, if KYC verification is required or suspicious activity is detected, withdrawals may be delayed by up to 48 hours.

• Minimum withdrawal: BDT 500
• Daily withdrawal limits are determined by your account's VIP tier.
• To cancel a withdrawal request that has already been submitted, please contact support.
• BigWin is not responsible for recovering funds sent to an incorrect account number.

BigWin offers a variety of bonuses and promotions for both new and existing members. Each bonus has its own terms and conditions, which are detailed on the relevant bonus page. By claiming a bonus, you agree to the specific terms applicable to that bonus.

The welcome bonus is issued once only and applies to the first deposit. There is a set time limit for meeting the wagering requirements. If the requirements are not met within this period, the bonus and any associated winnings will be forfeited.

• Bonuses are intended for entertainment purposes only.
• BigWin reserves the right to cancel bonuses in cases of bonus abuse or breach of terms.
• Any bonus claimed using a VPN or proxy will be considered void.
• Two members from the same household may not claim the same bonus at the same time.
• BigWin reserves the right to modify or withdraw any bonus offer at any time.

All games available on BigWin use RNG (Random Number Generator) technology verified by independent third-party auditors. Each game outcome is entirely random and independent, with no connection to any previous result.

For Sports Betting, odds are set entirely at BigWin's discretion. In the event of a cancellation or postponement, the refund policy for affected bets will apply. Once confirmed, live bets cannot be changed or cancelled.

• In the event of a technical error affecting a game outcome, BigWin reserves the right to void the bet.
• If a game is interrupted due to a technical issue, it will resume from the last saved state.
• If you have concerns about a game result, please raise a complaint with support within the specified timeframe.
• Using bots or automated software to play is strictly prohibited.

BigWin is firmly committed to a responsible gaming culture. We encourage our members to play for entertainment and work to raise awareness about problem gambling. If you feel that gaming is having a negative impact on your life, please contact our support team immediately.

The following tools are available on the BigWin platform: daily/weekly/monthly deposit limits, loss limits, session time limits, self-exclusion, and cooling-off periods.

The following activities are strictly prohibited on BigWin. Any violation of these prohibitions may result in permanent account closure and forfeiture of all balances.

• Creating multiple accounts or using another person's account.
• Abusing the bonus system or attempting to circumvent bonus terms.
• Using bots, auto-clickers, or any other automated software.
• Accessing the platform from a restricted region using a VPN or proxy.
• Harassing or intimidating other members.
• Attempting to breach or circumvent the platform's security systems.
• Funding your account with money belonging to a third party.
• Using BigWin's brand name, logo, or content without authorization.

BigWin reserves the right to suspend or close any member's account at any time without providing a reason. In practice, such action is typically taken in cases of rule violations, attempted fraud, or suspicious activity.

To voluntarily close your account, please contact the support team. It is the member's responsibility to withdraw any remaining balance before closure. Balances may be forfeited if an account is closed due to a violation of our terms.

• Members have the right to appeal an account closure decision.
• A maintenance fee may apply to inactive accounts (no activity for more than 12 months).
• Following account closure, member data will be retained for a legally defined period in accordance with applicable law.

All content on the BigWin platform — including logos, designs, text, graphics, software, and audio-visual materials — is the intellectual property of BigWin or its licensors. Using, reproducing, or distributing this content without authorization is prohibited by law.

• BigWin content may be used on a limited basis for personal and non-commercial purposes only.
• Written permission is required for any commercial use.
• Content from third-party game providers is subject to their own intellectual property rights.

BigWin reserves the right to amend these Terms and Conditions, in whole or in part, at any time. We will endeavor to post a notice on the platform when changes are made. Your continued use of the service following any such changes will be deemed acceptance of the updated terms.

If you have any questions or concerns regarding these Terms and Conditions, our support team is available around the clock to assist you. Please use the email address provided at the bottom of the page to get in touch.