BigWin Privacy Policy

BigWin (referred to herein as "we", "the platform", or "BigWin") takes your privacy seriously. This Privacy Policy explains what information BigWin collects, how it is used, who it may be shared with, and how your data is kept secure.

By using our services through the BigWin website, mobile app, or any other digital channel, you agree to this Privacy Policy. We believe transparency is the foundation of trust, and this policy is designed to give you a complete picture of how we handle your data.

We follow international data protection standards and all applicable regulations under the Curacao eGaming license. BigWin is committed to safeguarding your personal data at all times.

BigWin collects your information through several methods. Below is a detailed breakdown of what is collected and under what circumstances.

When you contact our support team, the details of that conversation may also be stored to help us improve our service quality.

BigWin uses collected data solely for specific, legitimate purposes. We never use your data beyond what is necessary.

• Account Management: For registration verification, login security, and account protection.
• Transaction Processing: To process deposit and withdrawal requests securely.
• Customer Support: To resolve your issues quickly and effectively.
• Fraud Prevention: To detect suspicious activity and keep the platform secure.
• Legal Compliance: To comply with AML (Anti-Money Laundering) and KYC regulations.
• Promotional Communications: To send you bonus offers and promotional updates, if you have given your consent.
• Service Improvement: To analyze user experience and continuously improve the platform.

BigWin generally does not share your personal information with third parties. However, in certain specific circumstances, limited sharing becomes necessary.

• Payment Processor: bKash, Nagad, Rocket — only the minimum information required to complete a transaction is shared.
• Game Providers: Third-party game software providers — used solely for game operation.
• Law Enforcement: To comply with court orders or directives from regulatory authorities.
• Audit Body: Curacao eGaming authority for license renewal and compliance verification.

BigWin uses cookies to enhance your experience. Cookies are small text files stored on your browser or device.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the site.

BigWin uses industry-leading technology to protect your data. Our security framework is multi-layered and regularly verified through independent third-party audits.

• All data transfers are encrypted via TLS 1.3 protocol.
• Payment information is stored in accordance with PCI DSS standards.
• 24/7 security monitoring is active on our servers.
• Suspicious login attempts are automatically blocked.
• Passwords are never stored in plain text — only in hashed format.
• Regular penetration testing and vulnerability assessments are conducted.

BigWin does not retain your data longer than necessary. How long we keep it depends on the type of information and applicable legal requirements.

• Account Information: For the duration of the active account and up to 5 years after closure.
• Financial Transaction Records: A minimum of 5 years, as required by AML regulations.
• KYC Documents: Up to 5 years after account closure.
• Support Chat: 2 years after the issue is resolved.
• Log Files & Technical Data: Automatically deleted after 90 days.

Once the retention period expires, we securely delete or anonymize your data so you can no longer be identified.

You have several important rights regarding your personal data. BigWin respects these rights and will respond to your requests within a reasonable timeframe.

BigWin strictly prohibits anyone under the age of 18 from registering or using our services. We do not knowingly collect or process personal data from minors.

If we become aware that a minor is using our services, we will immediately close that account and delete all associated data. If you suspect a minor is using BigWin, please let us know.

The BigWin platform may integrate third-party game software and services. These third parties operate under their own privacy policies, which are outside our control.

• Third-party game providers operate under their own data protection policies.
• Payment gateway providers maintain their own security standards.
• We are not responsible for third-party data practices, but we only work with trusted partners.
• All third parties working with BigWin are required to sign a data protection agreement.

BigWin may update this Privacy Policy from time to time. For any significant changes, we will post a notice on the platform and, where possible, notify you by email or SMS.

The date of each update is noted at the top of this page. Continuing to use our services after any changes means you accept the updated policy. We recommend checking this page periodically.

For any questions, concerns, or rights requests relating to this Privacy Policy, please contact our data protection team. We aim to respond within 30 business days.

Our support team is available 24/7, 7 days a week. BigWin is always committed to respecting your privacy and upholding your rights.